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Fios Cable Box Set To 1080p

About a week or two ago, I noticed the TV picture was skewed. Saw the TV was displaying in 480p. I checked the FIOS STB... it was still set to 1080p. I changed the STB to 1080i, back to 1080p.. and voila, TV is now broadcasting in 1080p... until it isn't. Upon power up, the issue will return -- but not always.

Fios Cable Box Set To 1080p


Is the TV on its way out? Is the STB on its way out? Did Verizon change something? Could it be as simple as the remote batteries getting weak, thus causing a slower power on/off for the two devices? I have changed the HDMI cable.. so I suppose changing the remote batteries is next.

Changing the remote batteries didn't do squat. Neither did changing the HDMI cable or rebooting the STB. TV firmware is latest and greatest. Found some odd "link" setting on the TV for the HDMI, unsure if that was on/off before.. it was on, so turned it off... thinking maybe it was accidentally switched.

Using the hidden "D" menu, I surfed around the diagnostics and saw that the EDID modes for 1080p were correctly reported while the box was outputting HD channels in 480p... while the issue was present.

I have a Sony Bravia 4K UHD smart television that I've connected to my FIOS set top box using a high speed HDMI cable. When viewing HD channels I do not see an HD picture. When I have the TV show me the signal it is displaying, it tells me it is SD 480. I've done all the restarting, resetting, on/off procedures for both the tv and the set top box. The hdmi cable is brand new and I've tried all the HDMI connections. I am able to see an HD and UHD picture when viewing Netflix or Amazon video. Additionally, when testing on my old LG HD TV I do get an HD 1080 picture. I'm testing on a secondary bedroom set top box model "ARRIS IPC1100P2".

Do you have your cable box set to HD 1080i ? Settings-Audio&Video-Video Settings-Video Format change to 1080i then tv type change to 16.9 then go to Graphic Setting change to HD then go to Video Sharpness change to 5 Sharper.

The "best" (highest) output currently supported by the Verizon boxes is 1080i. There is no bradcast 1080p content on Verizon's or any other providers network. You can change the box for the bedroom to 1080i through the settings menu (assuming it is indeed 1080 capable).

Also keep in mind that all the Disney channels (ABC, ESPN, etc.) and FOX channels are being sent (from the source) at 720p. If you really want 1080p then you will need to connect the box to an external de-interlacer / scaler (see THIS THREAD at DSL Reports). Be prepared to pay $500 at a minimum for that device.

Or try the hidden menu on Motorola STB/DVR and select Native resolution. With the DVR/STB ad TV hit power off on the DVR/stb, followed by ok and menu(you may have to use the remote for the ok and Menu as newer boxes don't have them on the boxes). Should bring up a User settings where you can select Native and must also select the resolutions your set supports. Note 1080p24 and 1080P30 are supported by the box this way but only if the program comes over in that format. Some VOD MAY be sent out in 1080P, I know they were on Dish and DirecTV. Although some OTA stations tested with 1080P, but currently none is using them on a scheduled basis. Don't know if any of the cable channels are using it but they may be doing so for MPEG4 material since 1080p24 and 1080p30 actually take up less bandwidth and compress better with mpeg4 than 1080i

I just got the FiOs package last Saturday and very excited to see HD TV and FASTER internet, however, for some reason, my main TV with DVR is showing only 720p resolution. My other bedroom TV shows 1080p and the coax line from outside to inside house is all changed and newly installed by Verizon Rep. Is there something I missed on DVR setting? DVR is hooked up to the tv using HDMI cable. My TV setting remains the same as prior to FiOS and receiving 1080p from HD antenna which is still hooked up using coax.

I changed the setting to 1080p and without even clicking "Continue" at the Warning to keep the settings, I completely lost the HD picture. I clicked Cancel, but it didn't matter. I'll be following this to see if there is a solution.

Edit - No matter what I do, whether I put it on 1080i or 1080p or even 720, my picutre output is 480. The Vizio TV even displays the signal it's receiving. The FIOS setting still says 1080 but doesn't push the signal out.

The video format should be 1080i or 1080p 16:9 ratio depending on your STB. The SD override should be set to stretch. The TV type is 16:9 and the Graphics Settings are HD. Your might also have to adjust your TVs picture size.

remember these are peer to peer forums, so the prices may be different when you call or by whom you get, but this is what was posted in another forum. this brings hd stb costs in the 7 dollar - 8 dollar catagory, depending on how many cable boxes you have and as little as 5.71 per box if you have several set top boxes.

Sounds like what you have run into is the Arris boxes are optimized for 4K. They may not have the best 1080 performance, where the Motorola boxes were made to optimize 1080. Did you try setting the video format to 1080P? could help. Other than that I really don't have any other suggestions for you. Can you try going with coax direct from the splitter to your TV and try tuning into an available channel to see how the video looks without any cable box. Might give you a better idea of the real quality of the incoming video.

The Arris boxes are superior to the old Motorola boxes. So, first is your TV 4K capable and is it hooked up directly to the box with a High-speed certified HDMI cable? If yes then first check: Main Menu > Settings > Audio & Video > Video Settings> Video Format and see if it is set to 1080i Or 1080P, or if you have a 4K TV it should say 2160P. Also while you are there check the Graphics Settings and make sure they are set to HD. Check HDR settings there too and it should be set to off unless you are watching HDR programming. If it is a 4K tv and you are having issues try: Main Menu > Customer Support > Top Support Tools> 4K Troubleshooter. If none of that helps, let me know and we'll dive into the service menu. Also tell me what make and model TV you have.

Thanks for replying. The installation tech removed the Motorola boxes and hooked up the Arris boxes with the existing coax and HDMI cables. All boxes are set to 1080i, the 2160p setting won't apply on my TVs as none of them are 4K. Two TVs are Samsung (UN55D6000SF and LN46a550) and one is a Vizio (D32f-F1). The UN55D6000SF gets the feed passed through a Denon AVR-2113CIE3 receiver, which does support 4K. The picture quality is consistent across all three TVs, so it's not an issue with one box or connection.

The TVs are a bit older but the picture really did look much better coming from the Motorola boxes. Let's say I have HDMI 1.4 cables (likely); could it really be possible that high-speed cables would fix the problem?

No, the high speed cables only apply with 4K HDR. Looking at the service menu, you should see exactly what the settings are here except resolution should be 1080i, and color space should be YcbCr:4:2:2. Don't bother with the test, it was written for someone else.

It was set to YCbCr wasn't it? Also some TV's can't handle 4:4:4 color space. make sure it is not set to RGB. also sharpness was no higher than 3 right? You might want to try doing a factory reset and see if that helps too. Main Menu > Settings > System>Reset Settings. Unplug box for at least 3 minutes, remove HDMI cable, Plug power back into box, plug HDMI back in.

Just switched to Fios from Comcast and there is a noticeable difference in picture quality. Many commercials, news stories/clips on the high def channels are cropped are fuzzy and appear like standard def. Tech and tech support explain this is because the source (e.g. commercials and news stories) were not shot in high def therefore the picture being fed will appear fuzzy like standard def, there is nothing that can be done about this. Tech switched boxes from a used set top box to another used set top box, and there was no difference. Asked if a DVR box would change the situation, and he said it was all the same. All settings on my TV are set properly for 1080p, so that is not the issue. I also noticed that a PBS program on my laptop had poor picture quality too, the tech agree and said it was because the program was probably not filmed in high def (it was a recent BBC program that I have watched in the past with Comcast and picture quality was excellent and in high def). Are there other issues that Verizon should check out like the fiber line, the ONT box, splitters, that could be the issue? Or is this picture quaility what I should expect with Verizon fios? Any suggestions or help appreciated. 076b4e4f54


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